Legal
Last updated: July 2026
We deliver fresh Asian groceries locally in Gloucestershire and post nationwide across the UK mainland. This policy explains how delivery works, what to expect, and your responsibilities.
OCHO OCHO Asian Foods offers two delivery methods: Local Delivery within our defined service areas in Gloucestershire, and Nationwide Post to mainland United Kingdom addresses via courier. This Delivery Policy explains how each method works, what to expect, and your responsibilities as a customer.
Local Delivery is available from our stores in Cheltenham and Cinderford to surrounding postcode areas. The specific postcode prefixes we deliver to are shown at checkout based on the delivery address you enter.
If your address is outside our Local Delivery area the option will not be shown and you may select Nationwide Post instead.
We continually review our delivery areas and may expand them from time to time. Check our website for the most up-to-date coverage.
Local Delivery orders are typically delivered within an estimated window shown at checkout, usually within 1 to 2 hours of order confirmation during operating hours.
Delivery is charged on every order; the fee is displayed at checkout based on the delivery address and distance from the nearest store.
Delivery operates during store opening hours. Orders placed outside operating hours will be processed and scheduled for the next available delivery slot.
You will receive notifications as your order progresses through preparation, dispatch, and delivery. Where live tracking is available, you can follow your driver in real time.
Nationwide Post is available to mainland United Kingdom addresses. Orders are dispatched via a courier or postal service and typically arrive within 2 to 4 working days of dispatch.
Nationwide Post charges are calculated at checkout based on the weight and size of your order and the delivery destination.
Some postcode areas (including Northern Ireland, Scottish Highlands, Islands, and Channel Islands) may incur surcharges or may not be eligible for all Products due to courier restrictions and temperature-controlled requirements.
We will notify you if any part of your order cannot be posted to your chosen address and offer a refund or alternative where possible.
Nationwide Post orders are dispatched within 1 working day of order confirmation, subject to product availability and courier collection times.
Estimated delivery times are provided at checkout. These are estimates and may vary due to courier operations, weather, or other factors outside our control.
Tracking information will be provided once your order is dispatched so you can monitor its progress.
Orders placed on weekends or public holidays are processed on the next working day.
Frozen and chilled Products require careful handling to maintain quality and safety:
For Local Delivery orders, you will receive status notifications (placed, confirmed, preparing, dispatched, out for delivery, delivered) and, where available, live driver tracking on a map.
For Nationwide Post orders, you will receive a dispatch confirmation email with a courier tracking link.
You can view the status of all your orders in your account under Order History.
You are responsible for providing an accurate and complete delivery address at checkout. Please include any flat numbers, building names, or delivery instructions.
If a delivery fails due to an incorrect or incomplete address, we may charge a re-delivery fee. We are not liable for delays or failed deliveries caused by inaccurate address information.
If you need to change your delivery address after placing an order, contact us as soon as possible. We will make reasonable efforts to update it before the order is dispatched but cannot guarantee changes once the order is in transit.
For Local Delivery, if you are not available at the time of delivery our driver will attempt to contact you by phone. If delivery cannot be completed, we will hold the order and attempt re-delivery or arrange collection from our nearest store. A re-delivery fee may apply.
For Nationwide Post, if the courier is unable to deliver they will typically leave a card or notification with instructions for re-delivery or collection from a depot. You should follow the courier instructions directly. Parcels returned to us due to non-collection may incur a re-dispatch charge.
If a delivery is significantly delayed or lost in transit, contact us and we will investigate and arrange a refund or replacement where appropriate.
We use recyclable and food-safe packaging materials. Frozen and chilled items are packed with insulation and cooling elements.
Where possible we minimise excess packaging. Packaging materials may be recycled in accordance with local council guidance.
All Products are packed with care to minimise the risk of damage or spoilage in transit.
Delivery is charged on all orders. Where a free delivery promotion applies, it will be clearly displayed at checkout when the qualifying conditions (such as a minimum order value) are met. Delivery charges are non-refundable except where we fail to deliver the order entirely through our own fault.
If a Product in your order is unavailable at the time of packing, we may offer a substitute. You will be informed of any substitution and the price difference. If you decline the substitute, the affected item will be refunded. You have the right to refuse any substitute at the point of delivery.
Some Products may have age restrictions or legal restrictions. Age-restricted items will require proof of age on delivery.
We comply with all UK food safety, labelling, and import regulations. Products are sourced from approved suppliers and comply with relevant standards.
For any questions about delivery, tracking, or to report a delivery issue, please contact us through the Contact Us section of our website or visit our stores in Cheltenham or Cinderford. Our team is ready to help resolve any delivery concerns.
Questions about your delivery? Track your order in your account or contact us via the Contact Us section of our website. For live local delivery updates, use the tracking link in your order notification.