Legal
Last updated: July 2026
Please read these Terms and Conditions carefully before using our website or placing an order. They set out the legal agreement between you and OCHO OCHO Asian Foods.
These Terms and Conditions ("Terms") govern your use of the OCHO OCHO Asian Foods website, mobile application, and online grocery ordering platform (the "Service"). OCHO OCHO Asian Foods is a trading name operating from registered premises in Gloucestershire, England. By browsing our website, placing an order, creating an account, or using any part of our Service, you agree to be bound by these Terms in full. If you do not agree with any part of these Terms, you must not use our Service.
"We", "us", "our" refers to OCHO OCHO Asian Foods, the operator of this Service.
"You", "your" refers to the customer, user, or visitor of our Service.
"Service" refers to our website, mobile application, ordering platform, delivery and nationwide postal services.
"Products" refers to any food, grocery, household, or gift item listed and sold through our Service.
"Order" refers to a request placed by you to purchase Products via our Service.
"Local Delivery" refers to orders delivered by our own drivers within our defined service areas.
"Nationwide Post" refers to orders dispatched via courier or postal service to addresses across the United Kingdom mainland.
To place an order you may be required to register an account. You must provide accurate, current, and complete information at registration and keep it updated.
You must be at least 18 years of age to place an order. By placing an order you confirm that you are legally capable of entering into binding contracts.
You are responsible for safeguarding your account credentials and for all activity under your account. Notify us immediately of any unauthorised use.
We reserve the right to refuse or cancel an account at our discretion if we believe it is being used in a fraudulent, abusive, or unlawful manner.
When you place an Order we will acknowledge receipt of it. An acknowledgement does not constitute acceptance of your Order — a legally binding contract is only formed when we confirm the Order by email or in-app notification.
We reserve the right to decline or cancel an Order in full or in part before confirmation, including where Products are out of stock, where pricing or description errors have occurred, where we suspect fraud, or where the delivery address is outside our service area.
If we cancel an Order after payment has been taken, we will issue a full refund to the original payment method without undue delay.
You may cancel an Order before it has been confirmed by us. Once confirmed, cancellation rights are governed by our Refund Policy and applicable consumer law.
All Prices are displayed in pounds sterling (£) and include VAT where applicable. Delivery charges are shown separately at checkout.
We strive to ensure all Prices are accurate. If a pricing error is discovered after you place an Order, we will inform you and give you the option to confirm at the correct price or cancel for a full refund.
Payment is processed securely through our payment provider. We do not store full card details on our systems. By submitting payment you authorise us to charge the total amount shown at checkout.
We accept valid debit and credit cards and other payment methods displayed at checkout. We reserve the right to refuse a payment method at our discretion.
We take reasonable care to ensure that Product descriptions, images, pricing, and availability information are accurate at the time of publication. However, Product images are illustrative and actual packaging may vary.
All Products are subject to availability. If an item you have ordered is out of stock we will notify you and offer a substitute, a partial refund, or a full refund for that item, in accordance with our Refund Policy.
Ingredients and allergen information are provided on Product packaging and, where available, on our website. If you have a specific allergy or dietary requirement you should contact us before ordering and always check the product label on receipt.
We may modify or discontinue any Product at any time without notice.
Where an ordered Product is unavailable, our staff may offer you a substitute of equivalent or higher quality. If the substitute costs more you will be charged the difference; if it costs less you will receive a refund of the difference. You may decline a substitution at any time before the Order is finalised.
All content on this Service including text, graphics, logos, images, software, and brand marks is the property of OCHO OCHO or its licensors and is protected by UK and international intellectual property laws.
You may not copy, reproduce, republish, distribute, or exploit any content from our Service for commercial purposes without our prior written consent.
Trademarks, service marks, and trade names displayed on our Service are the property of OCHO OCHO and may not be used without permission.
You agree to use our Service only for lawful purposes. You must not:
Breaching these conduct rules may result in immediate account suspension and, where appropriate, legal action.
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under UK law.
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential loss or damage arising from your use of, or inability to use, our Service.
Our total aggregate liability for any claim arising out of or in connection with your use of our Service, whether in contract or tort, shall not exceed the total amount you paid for the Order giving rise to the claim.
We do not warrant that the Service will be uninterrupted or error-free, or that all Products will always be available.
We shall not be held liable for any delay or failure to perform our obligations where the delay or failure is caused by events beyond our reasonable control, including but not limited to acts of God, severe weather, natural disasters, pandemics, strikes, labour disputes, transport disruption, supplier failures, fuel shortages, or government action. In such circumstances we will take reasonable steps to minimise disruption and resume normal service as soon as possible.
If you submit a product review, recipe, or any other content to our Service you grant us a non-exclusive, royalty-free licence to use, reproduce, and display that content in connection with our Service.
You must not submit content that is unlawful, defamatory, infringing of third-party rights, or otherwise objectionable. We reserve the right to remove or edit any user-generated content at our discretion.
These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. You and we both submit to the exclusive jurisdiction of the courts of England and Wales, save that you may rely on mandatory consumer protection rules in the country where you reside if you are a consumer.
We may update these Terms from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of the Service after changes are posted constitutes acceptance of the revised Terms. We encourage you to review this page periodically.
If you have any questions about these Terms, please contact our customer service team through the contact details provided at the bottom of this page or via the Contact Us section of our website.
If you have any questions about these Terms, contact us at our stores in Cheltenham or Cinderford, or via the Contact Us section on our website. We are committed to resolving any concerns fairly and promptly.